Privacy Policy

Kerala Mega Lottery (the "Platform") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding that data when you use our website and services.

1. Information we collect

We collect information you provide directly to us (for example when you create an account, purchase tickets, contact support), information collected automatically (device and usage data), and information from third parties (payment processors and verification services).

Personal information you provide

Full name, email address, phone number
Billing and shipping address where applicable
Payment details (processed by third-party providers)
Identity documents when required for prize claims

Information collected automatically

We collect device and usage information such as IP address, browser type, operating system, pages visited, and referral information. We use cookies and similar technologies to provide and improve our services (see Cookies section below).

2. How we use your information

We process personal data for purposes including:

To provide, maintain, and improve our services
To process payments and complete purchases
To verify identity and validate prize claims
To communicate about orders, account activity, and support
To detect and prevent fraud and abuse
To comply with legal obligations (for example, tax withholding requirements)

3. Legal basis for processing

Where applicable, we rely on one or more lawful bases to process your personal data, including your consent, the need to perform a contract (e.g., to fulfill orders), compliance with a legal obligation, and our legitimate interests (for fraud prevention, improving services, and direct communications).

4. Sharing and disclosure

We may share information with: Payment processors and banks Our service providers (hosting, analytics, email) Trusted lottery operators and distributors when needed for processing ticket purchases and prize claims As required by law

5. Cookies & similar technologies

Cookies, local storage, and similar technologies help us enable essential functionality, remember preferences, and analyze how the site is used. You can manage cookie preferences in your browser settings; however disabling certain cookies may affect site functionality.

6. Security

We implement reasonable technical and organizational measures to protect personal data. However, no system is completely secure. We cannot guarantee absolute security and encourage you to take steps to protect your account (for example, using a strong password).

7. Data retention

We retain personal data as necessary to provide our services, comply with legal obligations (for example tax or accounting records), resolve disputes, and enforce agreements. Retention periods depend on the type of data and applicable law.

8. Your rights

Depending on your jurisdiction, you may have rights such as: Accessing, correcting, or deleting your personal data Objecting to or restricting processing Data portability To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.

9. International transfers

Personal data may be transferred to and processed in countries other than your own. Where required, we put in place appropriate safeguards to protect data transferred across borders.

10. Children

Our services are intended for users who are 18 years or older. We do not knowingly collect personal data from children under 18. If we learn we have collected data from a child under 18, we will take steps to delete it.

11. Third-party links and services

The Platform may contain links to third-party sites and use third-party services (for example payment processors and analytics). Third parties have their own privacy policies and practices; we encourage you to review them.

12. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will provide notice on the Platform or via email before the changes take effect.

13. Contact us

For questions or to exercise your privacy rights, contact our support team through the Contact page on the Platform or via the support email provided on the site.

NOTE:

This Privacy Policy is a general template tailored to an online lottery ticket platform and is provided for informational purposes only. It does not constitute legal advice. Consult qualified privacy counsel to ensure full compliance with applicable laws (for example the IT Act and related regulations in India, and any data protection laws in the jurisdictions where you operate or have users).